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First time travellers, your questions answered...

Tickets, times and bookings

Where can I buy a ticket?

Where can I download a British train timetable?

Are discounts available to families, seniors, students?

 

At the Station

Is it possible to securely leave my luggage at the station for a few hours?

Am I allowed to smoke in the station?

 

Planning your journey

Where can I get a British rail map?

Can I include bus travel with my train ticket?

What is Plusbus?

 

On Board the Train

Is it possible to reserve a seat?

What type of seats are available on longer distance trains?

How can I choose a seat next to my travelling companions?

What is a sleeper train and where do they go?

Is food and drink available on board?

 

Other questions

Is smoking allowed on British trains?

Are dogs and pets carried by train?

Can I send a parcel by train with the Red Star service?

Is it possible to take my car by train?

 

Can't find the answer you're looking for?

Email me and ask! - kevinbritainbyrail.co.uk (you'll need to type out this email address I have removed hyperlinks due the large amount of spam I am getting). 


Tickets, times and bookings

Buying your ticket.  Tickets may be purchased online, from staffed railway stations or from railway telesales numbers.  If you are buying online you will have a choice of having your ticket posted out to you or collecting it from a ticket machine at your departure station (if available). 

Timetables are available from each rail company for their services.  These are usually broken down into lines or areas.  A list of companies, routes and timetables to download may be found here.  Alternatively if you are looking for the complete rail timetable for Britain this may be downloaded at National Rail
website.

Discounts are offered to seniors, families and young people / students.  To claim a third of almost all rail fares (and now even the cheapest Advance fares too!) you need a railcard.  These can be obtained from staffed railway stations and rail appointed travel agents.  Even with one journey they repay their cost so they are well worth getting your hands on if you can.  Discounts of around 50% are also offered to children with reduced priced tickets. 

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At the Station

Left Luggage, is the term which describes and office where you may leave your luggage while you go exploring.  There is a charge for this service and it has been withdrawn from many stations after years of bomb threats from terrorists.  However where there is sufficient demand the service is still offered and cases are now searched prior to acceptance.  The service is usually found in larger stations.  If you cannot leave you bags at the station it is worth checking at the local coach station as they sometimes offer left luggage facilities instead. 

 

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Planning your journey

Maps National Rail (the organisation which represents British train companies) produces a range of maps including the national network, suburban services, train companies and maps for the disabled.  You can sometimes find them at stations but they are always available to download from the National Rail website. 

Bus travel can be included in the price of your train ticket.  Including the bus element never costs more than buying separately but it can often save money.  The other advantage is that it saves you carrying money with you and means you already have your fare.  Bus connections are listed in this website for towns off the National Rail network.  The other very popular ticket is Plusbus.  Plusbus is added to your ticket for either your departure or arrival station (or both) and includes unlimited bus travel for the town you requested.  

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On Board the Train

Seat reservations are available for most journeys.  They are usually not available on commuter trains and short journeys.  On some trains they are compulsory.  Even when they are not it is always best to reserve a seat if it is offered.  If you are buying your ticket online, by phone or at the station you will be offered a seat reservation when booking.  If you don't want to reserve when you book your ticket you can still do so up till two hours before departure or 1600 the day before for early trains at your departure station.  Seat reservations are now offered free of charge. 

 

Seating Types.  On longer distance trains there will be a choice of seating.  Airline style is usually two seats side by side which face the back of the seat in front.  They are known as airline style because they resemble the seats in a plane all facing in the one direction.  However the seats don't move so they will sometimes be facing the direction the train is moving in and sometimes not.  You can request a seat facing in the direction of travel if you wish when booking.  There are also usually plenty of groups of four seats around a table which are ideal for families and groups.  These are called 'facing' seats and again my be specified when booking.  In first class there are sometimes individual seats both in airline and facing style which have no seat beside them. 

 

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Seating Allocation.  Seats are allocated automatically and will always place you next to your travel companions.  So if you are in a group of two, you will sit side by side in airline style.  If in a group of three or four, you will be around the same table if you chose facing seats.  If you are in a larger group it will choose seats which best allow you to sit together. 

 

Sleeper Trains are trains which carry sleeping cars.  These are special coaches divided up into individual compartments with either one berth (First Class) or two berths (Standard Class).  They are very comfortable and once you get used to moving as you sleep offer a good nights sleep and the chance to save time on the move.  They run from Scottish towns to London and from London to the West of England.  These trains are operated by Scotrail and Great Western.  

 

On Board Catering.  Longer distance trains usually have a trolley service of hot and cold drinks and snacks.  These will stock snacks along with sandwiches and some healthy snacks.  The trolley makes its way through the train several times during a journey and the steward will serve you at your seat.  Some long distance trains - Virgin, National Express East Coast and Anglia, Great Western, Grand Central and Wrexham and Shropeshire also have buffet cars and sometimes restaurants.  Buffet cars offer a much greater range of hot and cold meals while restaurants offer complete meals of high quality cooked on board by chefs.  Both are worth making use of if your train offers them.  Trolleys, buffet cars and restaurants are marked on timetables. 

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Other questions

SmokingSmoking is not not only banned but also illegal in all inside spaces accross parts of the UK (the laws are passed by the Scottish, Welsh and British governments independently).  When travelling this applies to all train interiors including Sleeper lounge cars and cabins, toilets and vestibules.   It also applies to station buildings including waiting shelters.  There are fines for anyone found breaking the law.  These rules were introduced to protect the health of non smokers as its been known for many years now that passive smoking harms the health of us non smokers, about time!

 

Dogs and other small animals may be carried by passengers.  Each passenger may take a maximum of two animals with them.  There are certain rules to follow though!  Each animal must be in it's own box, pet carrier or cage which allows the animal to stand or sit down in comfort.  Dogs may travel on a lead.  No animals are allowed onto the seats.  However keep in mind that railways can refuse travel to any animal.  This is usually only used if the animal is not behaving itself, but keep in mind that exotic pets may not be welcomed!  Also if any other passengers are uncomfortable with your pet you can be asked to move it to another part of the train.  If you follow these rules though and your animal is well behaved there should be no problem. 

 

Red Star Parcels was the railway parcel delivery service.  Parcels were carried in secure accommodation on express trains and most stations had a Red Star office.  Unfortunately the service was sold and ceased to operate in 1996.

The only railway in the British Isles still carrying parcels is the Manx Electric Railway on the Isle of Man.  Parcels may be booked at Ramsey, Laxey or Douglas (Derby Castle Station). 

 

Cars are no longer transported on UK trains.  Motorrail, as the service was known, was last available on the Night Riviera sleeper to the west of England but has now been withdrawn.   You can still take your car to Britain with French Motorrail and of course there is Eurotunnel, but it only takes you across the Channel!  Several other countries offer car transportation by rail including Germany (DB), Australia and America (Amtrak). 

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This site was last updated 05-Jul-2008